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Ear Care

Clean, odour-free, pale pink colour and a minimal accumulation of wax are indications of healthy ears. Check your pet’s ears regularly.

Signs of Ear Disease

  • Unpleasant odour
  • Excessive scratching and pawing of the ear and head
  • Sensitivity to touch, often resulting in pain
  • Constant tilting/shaking of the head to one side
  • Black or yellowish discharge
  • Redness or swelling of the ear flap or canal
  • Changes in behaviour like listlessness, depression or irritability
  • Accumulation of dark brown wax
  • Loss of balance or hearing and disorientation
  • Bleeding or discharge resembling coffee grinds

    How-To Videos


    Clean your dog’s ears
    Clean your cat’s ears

    Causes of Ear Disease

    Otitis Externa infection of the external ear canal and Otitis Media, infection of the middle ear, are usually caused by ear mites, bacteria or yeast. Other possibilities include injury, debris or a foreign object lodged in the ear canal. When seeking treatment, act quickly. If your cat has an ear infection, he will be in considerable discomfort. Antibiotics are used for bacterial infections, while antifungals are administered for yeast. Your veterinarian will determine this during your visit and suggest the best course of action.

    Ear Mites are common parasites that are highly contagious, often contracted from pet to pet. Excessive itching is the most common sign. Ear mites create dark, crumbly debris that looks like coffee grinds.

    Hematoma of the Ear Flap means blood has accumulated in the ear flap (pinna). Vigorous head shaking, scratching or trauma to the ear area result in damage to the blood vessels, often set off by infection, mites, fleas or debris.

    Deafness, usually brought on by age, trauma, loud noise or infection, can also be hereditary or congenital. Unfortunately, once diagnosed with clinical deafness, it is a lifelong condition.

    The ear cleaning solution used on an appropriate basis can help maintain your pet’s ears healthy.

    How-To Videos:

    Administering ear drops/ointment for your dog
    Administering ear drops/ointment for your cat

  • Last updated: April 5, 2021

    Dear Clients,

    With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

    1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

    2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
  • Continue the use of credit cards as the preferred payment method.
  • Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • 3. OPERATING HOURS We are OPEN with the following hours:
    Monday to Friday: 9:00 am - 6:00 pm
    Saturday: 9:00 am - 2:00 pm
    Sunday: Closed

    5. NEW PET OWNERS Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - The team at Elizabeth Street Pet Hospital